Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Richmond | GPhC No. 9012511 | Effective: July 2026

Pharmacy Weight Loss Richmond is a GPhC registered online pharmacy weight loss clinic based in Richmond, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Richmond is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a regulated online pharmacy clinic serving patients in Richmond and across the UK.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect and process the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information provided during consultations
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver medication safely — orders are dispatched within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, order status, or follow-up care
To maintain accurate patient records as required by pharmacy regulations
To process payments securely
To comply with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and for health data, the provision of healthcare treatment under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly, including secure login and checkout
Analytics cookies: Help us understand visitor behaviour so we can improve our services
Preference cookies: Remember your settings and choices for future visits

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in limited circumstances:

Healthcare providers: Where clinically necessary, such as communicating with your GP
Delivery partners: Your name and delivery address are shared with our courier to fulfil your order
Payment processors: Secure third-party providers who handle payment transactions on our behalf
IT and platform providers: Who support our website and clinical systems under strict data processing agreements
Regulatory bodies: Including the GPhC or law enforcement, where we are legally required to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Payment records are kept for 6 years for legal and accounting purposes. Data is securely deleted once retention periods expire.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems within the UK.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction or deletion, or raise any data-related concern, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you believe your data has been handled unlawfully, you have the right to raise a concern with the relevant supervisory authority responsible for data protection in the UK.